Refund Policy

Thank you for shopping at PCKeys.io. We appreciate your business and want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Game Keys and Software (Certified Pre-Owned)

Refund Eligibility:

• Game keys and software products labeled as Certified Pre-Owned (CPO) may be eligible for a refund if requested within 14 Days days of the original purchase date.
• To be eligible for a refund, the product must not be redeemed or activated.
• Any order that is marked as “opened” will be considered as redeemed.
• Any product that is damaged, missing parts, or not in its original condition is not eligible for a refund.

Refund Process:

1. To initiate a refund, please contact our customer support team at [email protected] within the specified refund eligibility period.
2. Our customer support team will guide you through the refund process and provide instructions for returning the product.
3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Non-Refundable Items:

• Certain game keys and software products may not be eligible for refunds. These include:
  • Digital products that have been activated or redeemed.
  • Products purchased through third-party sellers or resellers.

Exceptions:

• In certain cases, exceptions to the refund policy may be made at our discretion. These exceptions may include:
  • Technical issues preventing the product from functioning as intended.
  • Errors in product description or delivery.
  • Other extenuating circumstances deemed reasonable by PCKeys.io

Contact Us:

• If you have any questions about our refund policy or need assistance with a refund, please contact our customer support team at [contact email]. We’re here to help resolve any issues and ensure your satisfaction with your purchase.